Datamolino s.r.o.

Customer support & onboarding

Miesto: remote work
Forma: full or part time (8 or 6 hours per day)
Flexi faktor: working from home
Plat: 1400 - 2100 € full time (for part time the hourly rate starts at 8,75 EUR)
Očakávaný nástup: 15.9.2021 or as agreed
Dátum pridania ponuky: 15.8.2021

O firme

Datamolino is a technology company specialising in accounts payable automation. In Datamolino, you can enjoy a great working atmosphere, benefit from remote work and master new skills (from communication to technical skills) as we run our own web application. You work in the English language (dominant) so you stay on top of your language game. All the other benefits of working in a small friendly team rather than a large corporation.

Náplň práce

We are looking for a motivated and friendly person to join our remote team in the role of Customer support & onboarding specialist. Your primary responsibilities will be to work hand in hand with our clients resolving challenges and ensure happy client relationships. Excellent problem-solving, English communication skills and ability to work remotely are a must.

In this role, you will:

  • communicate with our customers
  • provide support to our customers via online chat, phone calls and email
  • troubleshoot software issues and collaborate with our product team and engineers to understand, prioritise and implement customer feedback
  • act as a Datamolino product expert, communicate the value of Datamolino to customers and business prospects
  • lead the product trainings and webinars for existing customers and prospects.
  • participate in the improvement of our helpdesk articles and internal documentation
  • participate in onboarding of our clients to ensure their positive experience

Požiadavky

Please apply if you:

  • have excellent verbal and written communication skills in English
  • find creative problem-solving fulfilling and challenging
  • are organised, reliable, independent and productive
  • are comfortable working and learning remotely
  • are empathetic, positive, patient and excited to help our users solve their pain points
  • feel comfortable with leading customer-facing calls such as trainings and webinars
  • adapt quickly to changing priorities and customer needs

Ďalší postup

Please join our interview process at: datamolino.typeform.com